Lowe's Home Improvement

Reviews about Lowe's Home Improvement

• Anthony Antakli

  Jun, 05 2018
  ★ ☆ ☆ ☆ ☆
  Not even sure where to start with this place. Placed two online orders and pickup took over 1 hour. Arrived home and moved the boxes of a kobalt workbench I purchased into my home. Next day when I opened the package I found the interior packaging had been shredded and mice feciese everywhere. On further inspection I found that 5 baby mice were still alive within the package. I contacted the Lowe’s Of Bloomfield where I had purchased the workbench and was offered $50 off my purchase. When I explained to the supervisor, Mark, that I had a box with live mice sitting in my house for 24 hours and the what was I to do if one had gotten out I was told jokingly he would give me a mouse trap on the house. I ended up having to drive to a different Lowe’s, spend another hour and exchange the workbench for one without mice.
  
  Later while assembling the workbench I found the hardware was missing for a drawer I had purchased I called the store again who of course had no others in stock. I asked Mark if he could just give me some bolts since the size was specified in the directions. I was told to “come get my stupid bolts” and then hung up ok by Mark. Certainly not what I would call professional. When I arrived at the store Mark had conveniently gone on his lunch break before ensuring he had located the parts. It took another hour working with an associate to obtain the correct sized package and get on my way.
  
  Overall I had 3+ hours involved in obtaining a Kobalt workbench. Next time my business will go to Menards or Home Depot.

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